Own productAI phone assistant for restaurants
Lena
Lena answers the phone when nobody in the restaurant has a hand free, even late at night and on closing days. She takes reservations, recognises regulars by their number and answers questions about opening hours, address and cuisine.
- Sector
- Hospitality
- Scope
- Idea, concept, development and promo film
- Timeline
- Since June 2026
- Languages
- German and English
Starting point
In service, the phone rings exactly when everyone is busy. Every unanswered call can be a lost reservation.
Solution
Lena picks up and holds a natural conversation. For a reservation she asks for day, time, party size, name and phone number. Regulars are greeted by name. What she does not know, she does not make up; she passes it on to the team. If someone asks, she openly says that she is a digital assistant.
Where it stands
Lena is set up for each restaurant with its opening hours, address and routines. I am happy to show you in a demo how she would sound for your restaurant.
What was built
- Voice AI
- Telephony
- Knowledge base per restaurant
- Answers calls, even late at night and on closing days
- Reservations with day, time, party size, name and phone number
- Recognises regulars by their number and greets them personally
- Answers questions about opening hours, address and cuisine
- Never makes things up: anything unknown goes to the team
- Honestly says that she is a digital assistant
A similar project?
Tell me briefly what it is about. The first call is free, and we talk by phone or video.